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Outreach

Renewals Specialist

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Atlanta, GA

1d ago
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Job Description

Hybrid
The Role
The Renewals Specialist is responsible for the transactional details of renewing our current customer base. At the end of the contract, the renewals team processes the renewals for these customers. When customers have not gotten the value they need and are potentially churning, the renewals specialist will take action to encourage customer renewal, and in partnership with an Account Manager, strategize & assist in implementing strategies to improve the likelihood of renewal.

You will be primarily responsible for tracking and processing renewals. Primary metrics for this role are proportion of on time renewals, and renewals saved (both quantity and revenue value).

You’ll have the opportunity to drive millions of dollars of impact for Outreach. This is the kind of role that you build up around yourself in the way you want to work. You will shape the future of what renewals look like at Outreach for years to come.

Location
This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
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