Outreach
Customer Success Consultant, Scale
🌎
London
2d ago
👀 3 views
📥 0 clicked apply
Job Description
Hybrid
About the Team
The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.
The Role
The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.
Location
This position will be based from our London office and will be a hybrid position (2 days in office each week on Mondays & Wednesdays).
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