Outreach
Business Intelligence Analyst - Customer Experience (CX)
🌎
United States
1d ago
👀 3 views
📥 0 clicked apply
Job Description
Remote
The Role
We’re looking for an analyst to join Outreach’s Business Intelligence & Analytics group. This role partners with internal stakeholders across including Customer Experience & GTM, as well as our business partners (Engineering, Technical Support, and Finance) as needed to identify, address, and support business needs using a data-driven approach. You will deliver reporting solutions as well as ad-hoc analyses that provide recommendations for operational improvements across customer success and meet customer needs. This position is an Individual Contributor and reports to the Director, Strategy & Analytics
About the Team
The Business Intelligence & Analytics team is responsible for guiding our stakeholders to strong, data-driven decisions by providing key insights, opportunities for operational excellence, and day-to-day reporting necessary for effective customer acquisition, engagement, and successful account management. We are in a unique position to provide both high-level recommendations as well as deep-dive analysis due to both our robust data availability and close relationships that result from a centralized Business Intelligence & Analytics team.
Location: We are open to remote within the US. #LI-Remote
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