Senior Technical Product Manager, Customer Platform

The opportunity: 

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced environment where solving customer problems through innovation is at the forefront? If so, we have an exciting opportunity for you to join our client platform team as a Senior Product Manager.

In this role, you will play a crucial part in shaping the future of Flexport’s industry leading supply chain application, known as the Flexport Customer Platform. You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our growing

You Will:

• Own the product roadmap for new service onboarding, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer value
• Collaborate with Operations, Demand, Ops Tech, UX, and Implementation teams to define and deliver capabilities and technology features that keep customers’ shipments moving.
• Collaborate with Schedule, Visibility, Ocean, Air, UX, and Demand teams to define and deliver aggregated data experiences that accelerate actions for customers.
• Champion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound paths
• Leverage data and insights to make informed decisions, measure success, and iterate on product strategies

You should have:  

• Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred
• 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain
• Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies
• Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions
• Proven track record of driving product innovation, process optimization, and delivering measurable business impact
• Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Preferred Qualifications:

• Master's degree in Business Administration, Supply Chain Management, or a related field, offering advanced knowledge and strategic thinking skills pertinent to supply chain product management
• Experience in product management for logistics systems, transportation management systems (TMS), or other supply chain execution technologies
• Experience in an operational role in a logistics function at a freight forwarding company or other participant in international trade.
• Proven success in driving product adoption, user engagement, and customer satisfaction in a B2B or enterprise software environment
• Experience in leveraging advanced analytics, machine learning, and AI to enhance supply chain product capabilities and drive data-driven decision-making

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