Lobby Ambassador (Part-Time) - New York City

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role: 

Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to manage amenities and provide hospitality programming and services for the office tenants of entire buildings, in partnership with the building landlord. This is a critical part of our longer-term competitive strategy, and an important product for a different kind of customer.

As a Lobby Ambassador you will be an integral part of the building's hospitality team. You will take special pride in creating memorable arrival and departure experiences including visitor management, building deliveries, security and lightweight concierge and tasking services. 

Responsibilities include but are not limited to:

• Greeting our tenants by name each and every time upon entering and leaving the building.
• Closely managing our visitor management systems - ensuring that our guests are pre-registered and find their way to their destination seamlessly using our internal greeting process.
• Being part of the daily operations standup and taking proactive measures to be prepared for the various events and arrivals expected daily.
• Organizing and delivering tenant packages and courier services.
• Being able to learn and memorize concierge and building FAQ’s to include speaking confidently about the building history, the current amenities and programming, the surrounding area, local restaurants and community happenings.
• Acting as point of contact for all activities and emergencies in the lobby, including serving as the point person and taking ownership of any problems.
• Ensuring lobby cleanliness and conditions are maintained and free of debris - document and escalate any facility or IT issues through the proper channels.
• In conjunction with the rest of the hospitality team, keeping a detailed tracker of tenant preferences and contribute to it daily.
• Embodying and displaying both Industrious and Landlord values, service principles and universal steps of service in all in-person and interactions with tenants, guests, our Landlord partners, 3rd party amenity partners and vendors.

The right candidate will also:

• Have 3 - 5 years of work experience in hospitality operations include valets, doormen, front desk and reception services
• Follow hospitality attire requirements and ensure uniform is in immaculate condition.
• Maintain standards of cleanliness and personal hygiene and grooming.
• Have strong computer skills.
• Be able to stand for long periods of time and lift a minimum of 25lbs.
• Excellent oral and written communications skills.
• Be discreet, ethical and committed to maintaining a high degree of confidentiality.
• Be punctual, dependable and act with a high standard of integrity.
• Display exceptional organizational and multitasking skills.
• Be able to understand audiences and appropriately tailor communication internally and externally.
• Have a deep passion for hospitality and engagement.

The hourly compensation for this position is $24.00.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

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