Senior Account Manager Retail - Kazakhstan

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for a talented and ambitious Account Manager to join our QCommerce team and contribute to our partners' Growth. Are you looking for a challenging experience in one of the fastest growing Company? Do you want to contribute to building a product that will disrupt the On demand market? 

THE JOURNEY

• Be owner of Retail ( Pharmacy & Shops) vertical
• Establish excellent relationships with Glovo’s Retail partners through consistent and proactive communication, identifying their needs and working as a team to get the best out of the partnership (Partner’s meetings and business reviews).
• Meet monthly and quarterly objectives defined by the company
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
• Develop the vertical by adding and signing new partners
• Forecast and track key account metrics 
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers. 
• Improve Glovo’s revenue through commission renegotiation and selling assets. 
• Get feedback from our stores and translate it into product improvement
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• At least 2 years of experience in high-performance account management or Business Consultancy
• Preferred experience in retail or FMCGs
• Have excellent communication skills. Detail oriented, strong grammar and writing skills
• Proactive, organized, and obsessed with detail and accuracy
• Hands-on and autonomous and data-driven profile
• Professional level in English 
• An empathetic, inclusive and curious attitude
• Self-starter who is able to work in a highly demanding environment (impossible is not Glovo, you make everything happen)
• Ability to influence stakeholders in order to help achieve your goals
• Computer literate; good knowledge of Google Docs and MS Office
• Experience in a high-growth digital startup business is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!