Expense Associate

As an Expense Associate, you will be responsible for directly supporting our Administrator’s expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for users and admins. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, customer experience and product development. 

What You'll Do:

• Effectively partner with our Enterprise customers, ensuring excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
• Partner closely with your Enterprise Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention

What We're Looking For:

• Bachelor’s degree or similar relevant working experience
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
• 1-2 years of experience in Accounting/Finance/ERP/Expense Solution
• Excellent project management and organizational skills
• Data-driven approach to continuously drive additional efficiency
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Passion for deeply understanding a product in order to provide solutions for customers
• Attention to detail and excellent communication skills are a must
• Passion for focusing on the customer experience
• High energy, go-getter with fresh ideas who takes the initiative to get things done