Account Executive, Professional Services

Location: Hong Kong

Professional Services (ProServe) Account Executives

The Amazon Web Services Professional Services team is looking for ProServe Account Executives (PAE) that can manage the working relationship with one or more Global accounts, develop a long term Professional Services strategy and execute that strategy with those accounts. The PAE is a trusted advisor for our largest and most committed customers. The role incudes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

RESPONSIBILITIES:
§ Identify & develop specific opportunities and supporting business cases
§ Development of long term Cloud Strategy for customers
§ Deal shaping, including estimations and deal pricing
§ Contract negotiations & closing
§ Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
§ Mitigation of delivery risks & issues
§ Overseeing delivery of projects in account, ensuring high quality delivery
§ Act as single person of contact for Customer executives, developing deep, trustful relations
§ Educate customers on AWS services and translate those into a clear business value proposition
§ Envision and inspire customers
§ Coaching Customer and Partner teams to be self-sufficient..




Key job responsibilities
- Engagement with our customers senior leaders, stakeholders and sponsors
- Develop ProServe go to market strategy with AWS Business Development Manager and Solution Architect
- Create the customers ProServe journey map
- Creating, presenting, negotiating, and winning ProServe Statement of Work (contracts)

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- Experience facilitating discussions with senior leadership regarding technical / architectural trade-offs, best practices, and risk mitigation
- Customer Relationship Management: Manage customer interactions and relationships to improve satisfaction and loyalty. Includes developing and executing customer engagement strategies; tracking interactions; analyzing feedback; and using Salesforce and other tools.
- Sales Acumen: Sell products and services to customers. Includes developing and maintaining customer relationships, identifying and assessing needs, developing and presenting proposals, and negotiating and closing deals.
- Sales Closing and Negotiating: Influence prospective or current clients to purchase goods or services. Includes negotiating with clients and using various techniques to highlight value, benefits, and impact.
- Sales Solution Creation: Develop custom offerings that meet customer needs. Includes designing tailored solutions, strategically combining product or service features, and emphasizing the value proposition.- 5+ years of IT implementation experience
- Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Collaboration: Establish and maintain positive working relationships with others throughout the organization, and work together to solve problems and achieve goals.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.