Infrastructure Delivery – Network Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
- Triage project ticket queue to review requests and changes
- Plan and implement projects according to priorities for multiple data centers
- Verify project requirements in terms of infrastructure capacity, materials, resources required and lead time
- Prepare scope of work and request for quote for bid analysis
- Manage vendor to implement cabling and hardware installation work
- Comply with change management policies and guidelines for project activities
- Build network devices and troubleshoot issues with engineers
- Assure project quality on deliverables for handoff to operations
- Update project progress, and escalate risks and blockers to stakeholders
- Adhere to safety and security standards for all tasks
- Review demand forecasts and coordinate with stakeholders for planning
- Keep updated with latest process and design changes, and drive changes within the team
- Lead or contribute to process improvement initiatives
- Manage and support training and development in procedures and technical knowledge

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 2+ years of computer hardware troubleshooting and repair experience
- Knowledge of IT best practice framework, project management methodologies and ticketing systems
- Understanding of major Command Line Protocols and common Networking Protocols
- Experience in installation, provisioning and migration of network hardware- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience in physical network cabling infrastructures
- Experience in hyperscale data center operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.