Manager, Learning & Development, Global Operations

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join the Global Operations Learning and Development (GOLD) organization’s, Continuous Learning Team.
The Learning & Development (L&D) Manager is responsible for designing, developing, and maintaining instructor-led (in-person or remote) trainings for our World-Wide Operations (WWOps) leaders. This role is critical in shaping the leadership development experience of this population, playing a pivotal role in optimizing the learning experience to ensure they are well-equipped to effectively support their team and the operation.
This person strategically builds strong business relationships, collaborating with Program Managers (PMs), Learning Business Partners (LBPs), Instructional Designers (IDs), business and program analysts, and WWOPs business leaders to deliver learning outcomes that solve team/organizational needs.
This person effectively prioritizes and deploys facilitated sessions, establishes metrics, and observes facilitators during sessions. The L&D Manager sets and balances team goals to optimize performance and effectively provides feedback and coaching to direct reports, developing talent and supporting career development.


Key job responsibilities
• Lead the design and implementation of innovative learning objectives, modality, and content within continuous learning programs.
• Oversee the development and maintenance of high-quality learning content and curriculum.
• Collaborate with business partners to ensure the relevance and effectiveness of the materials.
• Coordinate program delivery on a global scale, considering diverse needs and languages.
• Ensure that programs are accessible, engaging, and optimized regardless of delivery mode.
• Define key performance indicators (KPIs) to measure program success and impact.
• Use data and analytics to continuously assess and improve the learning offerings.
• Collaborate with various stakeholders, including HR, Operations, and Training teams, to understand learner requirements and incorporate feedback in the design and continuous improvement phases of a product.
• Manage the budget allocated, ensuring cost-effective solutions.
• Oversee external vendors and internal resources as needed to deliver high-quality learning solutions.
• Develop strategies to drive the adoption of new learning initiatives and champion change management processes to ensure behavior changes are realized.
• Communicate program progress, updates, and outcomes to senior leadership and relevant stakeholders.
• Bachelor’s degree or 2 years of Amazon Operations experience
• 6+ years’ experience using business metrics, metrics, and training data to track, trend, and manage impact of training efforts
• 6+ years’ experience understanding how training contributes to the company’s bottom line.
• Program and project management skills in a matrix organization, including managing details, keeping multiple tasks/projects on track, and influencing others • Experience in talent management; basic understanding of the fundamentals of talent management principles and processes and integration of learning programs to maximize organization performance.
• Instructional Design or equivalent experience such that adult learning principals guide program development and iteration
• Experience developing presentations and training materials
• Experience formulating and implementing learning and performance improvement strategies, methodologies, and procedures for standardization and delivery throughout the organization
• Proven ability to problem solve while interacting with class participants, the Operations team, senior leaders, and other stakeholders to drive learning solutions
• Proven work experiences in the areas of management/leadership development, organization development, client consultation, large group facilitation, training and training design; or equivalent business experience


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,100/year in our lowest geographic market up to $208,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.