Search and Ranking Strategy Manager

Position Overview

As a global leader in local commerce, we are seeking an exceptionally talented individual to lead our initiatives to improve the ranking of deals, ultimately driving profitability and enhancing customer engagement. The successful candidate will become intimately familiar with our algorithms, use analytics to determine optimization opportunities and, work closely with engineering teams to test algorithm changes. The ideal candidate will have extensive experience in multi-market eCommerce environments and be adept at navigating a fast-paced, dynamic atmosphere.

Note:  This is not a search engine optimization or a data science position.  

Key Responsibilities

• Lead the strategy and execution of ranking algorithms to drive profitability and improve customer engagement.
• Collaborate with engineering, data science, UX/UI designers, and commercial teams to develop scalable solutions that enhance the user experience.
• Analyze user behavior and business metrics to align ranking strategies with overall business goals and product roadmaps.
• Develop and prioritize product roadmaps focused on enhancements of internal ranking engines.
• Use data-driven insights to fine-tune relevance models and continuously improve ranking systems.
• Serve as the liaison between commercial stakeholders and engineering teams, ensuring alignment on business goals and technical feasibility.
• Monitor and analyze the impact of changes to ranking algorithms on key performance indicators, adjusting as necessary.
• Foster a culture of innovation and experimentation, driving continuous improvement and keeping pace with market trends.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience optimizing in-house ranking algorithms.
• Strong track record of delivering measurable results through algorithm improvements.
• Experience in a multi-market eCommerce company or a similarly fast-paced, dynamic environment.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, with the ability to translate complex technical concepts into business language for cross-functional teams.
• Comfortable working in a highly collaborative environment, interfacing with both technical and non-technical stakeholders.
• Experience working with large-scale data sets and machine learning models related to ranking preferred.
• Knowledge of A/B testing, personalization, and recommendation systems preferred.

Desired Attributes

• A creative thinker who is always looking for new and better ways to solve problems and improve processes.
• A deep understanding of and empathy for the end user, with a focus on enhancing the overall user experience.
• A collaborative individual who works well in a team environment and can build strong relationships with colleagues across the organization.
• A proactive and results-driven individual who takes ownership of their work and is committed to achieving high-impact outcomes.
• Ability to quickly grasp concepts and implications of algorithm actions on business results, providing deep insights and recommendations.

What is our mindset?

• We compare ourselves to a sports team, striving to assemble the best team with the available resources. 
• While maintaining values like fairness, mutual support, and respect, we also focus on performance, aiming to build a top-notch organization capable of delivering excellent results quickly. 
• Our culture is built on courage, ambition, and is strongly meritocratic, allowing the most capable individuals to grow rapidly. 
• We deconstruct the system into the smallest building blocks, clearly articulate key issues, and communicate next action steps. 
• We deliver results under pressure, focusing on weeks rather than years during the transformation period.
• Learn more about us on the landing page.

Join us in this transformative journey at Groupon, where your impact will drive our success and create lasting value for our customers and vendors. 🚀