At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Customer Success at Nielsen As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen’s products and services to achieve their goals. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.
Customer Success - Sell Side, Buy Side, Local & Product Ambassadors This team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsen’s Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 client brand teams and their agency partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with Nielsen ONE, a new era of clarity.
Scope of this role (P2)Our mission is to enable our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on point for driving adoption and usage of several Nielsen measurement products in our customer base while providing world-class customer service, with the ultimate goal of increasing revenue from existing customers through user adoption.
As a Customer Success Manager with a Product Focus your goals will be to:Understand our product, data & customer. Knowledge is Power.Accelerate Adoption & Time to Customer Value. Drive Advocacy & Loyalty.Deliver Quality and Build Trust. Timely response & Actions at Scale.
As a Customer Success Manager on the Product Ambassador Team, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will be the pin between our customers and our products by leveraging VoC feedback to influence future development of Nielsen products. Your primary responsibility will be to serve as a product expert, utilizing your in-depth knowledge of our offerings to guide customers through the onboarding process, provide ongoing support, and drive maximum value from our products. You will work closely with cross-functional teams to advocate for customer needs, contribute to product improvement, and foster long-term customer relationships.
