Technical Consultant, Integrations

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

 

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

 

Join us and be part of a team that is making a real impact.

 

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

The Integrations Configuration Specialist is a vital member of the Technical Services team responsible for configuring and testing Integration solutions with PointClickCare during customer implementations. Reporting into the Principal Technical Consultant,

In this role, you will assess customers' unique technical requirements through workflow analysis, develop configurations to support their future state workflows and business needs, and collaborate with key stakeholders to ensure timely completion of deliverables. The successful candidate will configure and test customer databases to enable seamless solution functionality according to the implementation plan. This role requires the ability to work both independently and with a remote team and involves interactions with external vendors and customers.

• Ensure data quality, integrity, and security for customer databases.

• Develop technical configuration plans based on customers' business and solution requirements.

• Document and provide regular status updates on project progress, issues, risks, and other requirements.

• Assess and validate implementation plans, gather requirements, and facilitate communication among stakeholders.

• Troubleshoot and resolve configuration issues with meticulous attention to detail.

• Update and maintain training databases incorporating new product releases or enhancements.

• Test, pilot, and document new professional services offerings.

• Identify and propose configuration improvements to drive efficiency and enhance customer outcomes.

• Develop and maintain expertise in multiple product offerings, including backend configuration, setup, and design.

• Translate technical requirements into system configuration setups that align with customers' desired outcomes and recommended workflows.

• Act as the main point of contact and subject matter expert on product functionality during the configuration and testing phases of    implementation.  

• Proactively identify and communicate issues, risks, timelines, and delays to ensure exceptional customer experience and successful implementation.

• Post-secondary degree in a technology-related field (preferred).

• Professional Services experience on a software implementation team.

• Previous experience in configuring or implementing software solutions (preferred).

• Experience with workflow analysis/documentation, end-user support, and database testing.

• Strong analytical and problem-solving skills.

• Attention to detail and adherence to quality validation processes.

• Ability to work on multi-resource project teams and meet milestones and objectives.

• Accountability for project delivery, with initiative and commitment to meeting customer objectives.

• Quick learning ability to grasp new concepts and technologies and translate them into customer solutions.

• Self-starter who can work independently and prioritize work for timely customer engagements.

• Ability to thrive in a high-paced, complex team environment.

• Results-oriented with a can-do attitude, adaptability, problem-solving, and critical thinking skills.

• Basic understanding of software integration methodologies and database structure (preferred).