Core Experience Program Manager, Operations & Member Experience, MBA Intern

Chime is looking for a Core Experience Program Manager Intern to join our Operations and Member Experience (OMX) team. You will gain valuable professional experience working to improve the member experience at a cutting edge financial technology company where you'll collaborate with seasoned product program managers to improve the member experience. This is an exciting opportunity to learn the ins and outs of operations within our member experience team while playing a role in critical initiatives at Chime. Chime’s Core Experience team within OMX is focused on developing and implementing a best-in class member experience strategy that delivers a positive, meaningful experience across all of Chime’s lines of business.

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $34 and up to $49. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you’ll have the opportunity to:

• Advocate for Our Members: You'll be a voice for our members, providing valuable insights and recommendations to our internal teams dedicated to enhancing the member experience.
• Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member experience, define problem statements, and take ownership of key team projects aimed at improving member experience metrics.
• Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing member operations, making a significant impact on the member experience.
• Business Metrics Mastery: Monitor and track core business metrics related to initiatives, launches, and be proactive in identifying areas for continuous improvement.
• Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues. 

To thrive in this role, you bring:  

• Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance.
• Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus. Having a passion for diving deep into data, approaching challenges with a foundational understanding, and tackling complex, open-ended questions.
• Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams.
• Adaptability and Initiative: Flexibility and a willingness to go the extra mile to execute complex projects or a strong background in process management and continuous improvement. A highly motivated self-starter with a strong desire for personal and professional growth.
• Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Perks Once Full Time

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.