Senior Manager, People Communications

About the role 

We’re seeking an experienced communicator to step into a new role for the company as the internal communications lead for Chime’s People communications.

This person thrives when presented with a complex people, process, policy, or programmatic change that will impact employees (we call them Chimers). This person can see around corners, build multi-stage project plans to attack a challenge, and can inspire followership along the way. This person also excels at distilling complicated HR topics into easy to digest messages for Chimers and candidates, and is passionate about the people and talent space. 

You will report directly to the Head of Internal Communications on the Chime Corporate Affairs Team, and you will work closely with the Chief People Officer and the People (HR) Leadership Team as your primary partners.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Lead change management communications for the company, preempting the internal communications needs that occur around organizational changes (big and small) and confidently advising leaders throughout the process.
• Serve as the internal communications lead and strategic counselor for the People team and its leadership, integrating People (HR) comms seamlessly into wider internal communications channels and content.
• Create and deliver an integrated People (HR) internal communications plan in collaboration with the People (HR) leadership team, spanning subject matter areas including recruiting, progression and performance, employee engagement and experience, analytics and People technology, people business partners, compensation and benefits, and real estate and workplace. 
• Drive alignment on HR issues – and deviation where necessary – across Chime’s functions and teams.
• Be well-versed in and constantly educate yourself on news trends in the people  / HR space.

To thrive in this role, you have       

• 7-10+ years of related professional experience,  preferably in technology organizations working on HR, internal communications, and/or change management (ideally previous experience with People Operations/Human Resources work and/or communications)
• Experience in a high-growth tech or start-up environment is a plus
• Excellent judgment and discretion; Demonstrated ability to safeguard confidential information
• Experience advising executives and business leaders 
• Experience leading large, cross-functional change efforts across an organization 
• Excellent project/program management skills. You thrive translating what needs to happen into concrete plans, ensuring there is a strategic view while also paying close attention to the details. 
• Excellent written and verbal communication skills
• No objection to rolling up your sleeves. You’ll be part of a small but mighty Communications team and no task can be too big or too small
• An ability to pivot. This is a new role for Chime!
• A passion for our mission 

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

#LI-Hybrid