Support Engineer Manager- Data Technology

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Helps secure funding for the headcount plan of record, including lobbying for incremental funding, when needed. Supports hiring activities to meet the headcount plan of record. Looks broadly across organization infrastructure to pilot or add a new capacity/technology.
Uses data-driven analysis and actionable insights to make decisions that drive operational/business outcomes.
Develops strategy and ensures that it aligns with the broader organizational strategy to improve return on investment (ROI). Demonstrates agility while selecting subordinate organizations to implement (including internal and delivery partner resources), and secures and allocates resources that improve customer and employee experience and financial return on investment (ROI).
Drives and influences others to facilitate the creation of the tools, proactive/diagnostic, and automation assets required to deliver world-class service to global customers. Maintains up-to-date knowledge of tooling and automation business landscape.
Oversees the development and implementation of the fiscal organization budget and quarterly re-forecasts (including allocation decisions, discretionary decisions, etc.). Where applicable, is accountable for return on investment (ROI) commitments for net investments.
responsibility descriptionPeople Leadership
Attracts, develops, motivates, and guides a team of managers toward successful business outcomes. Partners with Global Talent Acquisition stakeholders as well as leveraging professional networks to strategically attract top-tier, diverse Technical and non-Technical staff. Strategically identifies and utilizes diverse, high-growth, and talent-rich regions and creates overarching hiring strategy for the organization.
Inspires employee communities to build, strengthen and support globally inclusive connections.
Sets clear readiness and learning objectives for the organization. Directs and guides manager direct reports to assure the organization meets timing and completion expectations.
Actively drives Diversity and Inclusion and fosters global culture and mindset within the organization. Creates and promotes an inclusive environment that results in high performance and engagement.
Helps secure funding for the headcount plan of record, including lobbying for incremental funding, when needed. Supports hiring activities to meet the headcount plan of record. Looks broadly across organization infrastructure to pilot or add a new capacity/technology.
Uses data-driven analysis and actionable insights to make decisions that drive operational/business outcomes.
Develops strategy and ensures that it aligns with the broader organizational strategy to improve return on investment (ROI). Demonstrates agility while selecting subordinate organizations to implement (including internal and delivery partner resources), and secures and allocates resources that improve customer and employee experience and financial return on investment (ROI).
Drives and influences others to facilitate the creation of the tools, proactive/diagnostic, and automation assets required to deliver world-class service to global customers. Maintains up-to-date knowledge of tooling and automation business landscape.
Oversees the development and implementation of the fiscal organization budget and quarterly re-forecasts (including allocation decisions, discretionary decisions, etc.). Where applicable, is accountable for return on investment (ROI) commitments for net investments.
responsibility descriptionPeople Leadership
Attracts, develops, motivates, and guides a team of managers toward successful business outcomes. Partners with Global Talent Acquisition stakeholders as well as leveraging professional networks to strategically attract top-tier, diverse Technical and non-Technical staff. Strategically identifies and utilizes diverse, high-growth, and talent-rich regions and creates overarching hiring strategy for the organization.
Inspires employee communities to build, strengthen and support globally inclusive connections.
Sets clear readiness and learning objectives for the organization. Directs and guides manager direct reports to assure the organization meets timing and completion expectations.
Actively drives Diversity and Inclusion and fosters global culture and mindset within the organization. Creates and promotes an inclusive environment that results in high performance and engagement.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.