Customer Success Account Manager

We are looking to hire a Customer Success Account Manager (CSAM) to join Microsoft Federal.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers in the Federal Government, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. 

At Microsoft, we believe exceptional service is about more than just meeting customer expectations—it’s about exceeding them in meaningful, personalized ways. As a CSAM, you will embody hospitality mindset, taking customer obsession to the next level by tailoring every experience to deliver unparalleled value and foster enduring relationships. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. 

Guided by a deep understanding of customer needs and Microsoft’s innovative technologies, you will act as a trusted advisor, team player, technical expert, and master communicator—orchestrating solutions that enable digital transformation and business success. Our CSAMs collaborate across organizational boundaries, advocate for your customers internally, and help them maximize the value of their Microsoft investments.