Global VP, Professional Services

The VP, Professional Services, Global is a key executive at Wunderkind, responsible for overseeing and managing the delivery of professional services to clients. The role is diverse and multifaceted, requiring a blend of leadership, strategic thinking, client relationship management, and operational expertise. As the business landscape continues to evolve, this is a crucial role in navigating change and ensuring that the organization remains competitive and resilient.

Role Overview:

The VP, Professional Services, Global leads a Global operation and a $60MM+ book of business. The role includes building a global operating framework with employees and contractors, IT consulting, software development, management consulting, and specialized services to clients. The primary focus of this role is to ensure the successful delivery of solutions and services that meet or exceed client expectations, contribute to client satisfaction and retention, and drive business growth. The VP, Professional Services, Global is a crucial link between the client-facing teams and the executive leadership of the client, helping to align service delivery with overall business objectives.

Key Responsibilities:

Leadership and Team Management:

• Team Building: Building and leading high-performing teams of professionals, including project managers, consultants, and technical experts.
• Talent Development: Identifying and nurturing talent within the organization, providing mentorship and training to enhance skills and capabilities.
• Resource Allocation: Efficiently allocating resources to projects based on skills, expertise, and project requirements.

Client Relationship Management:

• Client Engagement: Cultivating strong, long-lasting relationships with clients, understanding their needs, and ensuring that the services delivered align with their objectives.
• Client Satisfaction: Monitoring client satisfaction through feedback mechanisms and implementing improvements based on feedback.

Strategic Planning:

• Business Strategy: Collaborating with executive leadership to develop and execute the company’s overall business strategy, focusing on professional services.
• Service Expansion: Identifying opportunities to expand service offerings, enter new markets, or enhance existing services to meet changing client needs.

 Operational Excellence:

• Project Management: Overseeing project management processes to ensure timely and quality delivery of services.
• Process Optimization: Continuously improving operational processes to enhance efficiency, reduce costs, and increase overall service quality.
• Risk Management: Identifying and mitigating risks associated with service delivery, ensuring projects are delivered on time and within budget.

 Financial Management:

• Budgeting: Developing and managing budgets for professional services, ensuring financial goals are met.
• Revenue Growth: Collaborating with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.

 Quality Assurance:

• Service Quality: Establishing and maintaining quality standards for service delivery.
• Compliance: Ensuring that services comply with industry regulations and standards.

 Communication and Collaboration:

• Internal Communication: Facilitating effective communication between different departments, ensuring alignment on goals and strategies.
• Collaboration: Collaborating with sales, marketing, and product development teams to ensure a unified approach to client engagement and service delivery.

Required Skills:

Leadership: The ability to inspire and lead teams, fostering a culture of inclusion, excellence, and collaboration.

Strategic Thinking: A forward-looking mindset to contribute to the development and execution of the company’s strategic goals.

Client Relationship Management: Strong interpersonal skills to build and maintain client relationships.

Operational Excellence: A keen eye for operational efficiency, process optimization, and risk management.

Financial Acumen: The ability to manage budgets, forecast financial performance, and contribute to revenue growth.

Communication Skills: Clear and effective internal and client communication is crucial.

Problem-Solving: The capability to identify and solve complex problems in a dynamic business environment.

Adaptability: The capacity to adapt to company changes, changing market conditions, client needs, and industry trends.

Client Expectations: Balancing client expectations with the practical constraints of service delivery.

Talent Retention: Attracting and retaining top talent in a competitive job market.

Market Dynamics: Adapting to changes in the competitive landscape and industry trends.

Technology Changes: Keeping abreast of technological advancements that may impact service delivery.

Project Risks: Effectively managing risks associated with complex projects.

Focus on Success:

Client-Centric Approach: Prioritize understanding and meeting client needs to build long-lasting relationships.

Continuous Learning: Stay informed about industry trends, emerging technologies, and best practices.

Agile Operations: Foster an agile and adaptable organizational culture to respond to changing client demands.

Data-Driven Decision-Making: Leverage data and analytics to inform strategic decisions and identify areas for improvement.

Collaborative Leadership: Embrace a collaborative leadership style that encourages cross-functional teamwork.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. 

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more 
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch
• Exceptional management training programs and internal opportunities for 1:1 Performance Acceleration Coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development 
• Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $180,000 to $200,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.