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Neo4j

Customer Success Operations Intern

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Remote: United States · San Mateo, CA

3h ago
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Job Description

Remote
About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

 
Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

Customer Success Operations Intern (Retool + Business Efficiency Focus)

Location: San Francisco Bay Area or Remote
 

About the Role

We are looking for a Computer Science (CS), Management Information Systems (MIS), or Business Data/Analytics intern with experience in Retool, or similar low-code tools (e.g. Zapier, AppSmith, etc.), databases, and a passion for driving business efficiency through software. This role is perfect for a student or recent graduate who enjoys analyzing/designing business processes and building internal tools to optimize workflows. You’ll work closely with cross-functional teams to develop data-driven solutions that improve operations and enhance productivity.

Responsibilities:

  • Design, develop, and optimize internal business tools using Retool, Zapier, and Neo4j’s graph database.
  • Work with revenue operations, sales development, renewals, and customer success teams to understand pain points and build scalable solutions
  • Automate repetitive tasks and improve data workflows to enhance efficiency
  • Integrate APIs, databases, and third-party services to streamline operations
  • Continuously analyze and refine internal tools for usability, performance, and impact
  • Document solutions and provide support to business users

Qualifications:

  • Currently pursuing or recently completed a degree in Computer Science, Management Information Systems, Data/Analytics/Business Intelligence, or a related field
  • Experience with Retool, AppSmith, Zapier, and databases (academic, personal, or professional experience is all applicable)
  • Strong programming skills in JavaScript or Python, SQL, and API integration
  • Passion for business efficiency, process automation, and workflow optimization
  • Analytical mindset with the ability to identify inefficiencies and propose technical solutions
  • Strong communication skills and ability to collaborate with non-technical teams

Nice to Have:

  • Experience with databases (SQL relational DBs of any sort, Neo4j graph DB, MongoDB, Snowflake, etc.)
  • Familiarity with low-code/no-code development and automation tools
  • UI/UX experience for internal tool development

Why Join Us?

  • Work on real-world business challenges and create tools that make a measurable impact quickly
  • Gain experience in both software development and business process optimization
  • Learn from experienced professionals in technology and operations
  • Flexible work environment with opportunities for mentorship and career growth

 

The hourly rate range for this position based in the United States is listed below. This hourly rate range is an estimate, and the actual hourly rate may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range.

In addition to the range below, certain roles in the US are eligible for a stock option grant and annual bonus. Certain employment types are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.

Hourly Rate Range for This Role
$20—$25 USD
Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. 

  • Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. 
  • Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
  • 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. 
  • Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
  • Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
  • A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. 
  • Neo4j was named as a Visionary in the 2023 Gartner® Magic Quadrant™ for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave™: Vector Databases, Q3 2024.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. 

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments) 

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. 

More information at www.neo4j.com.
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