Customer Success Executive - Emergency Preparedness and Response

Summary: PointClickCare is seeking a technically savvy and high-energy professional to fill a Customer Success Executive position in our Emergency Preparedness and Response team. At the direction of the Vice President of East Markets, the Customer Success Executive will define strategic long-term and short-term program objectives, set priorities and milestones for individual projects and team initiatives within the program, and coordinate cross-program activities. The successful candidate will provide critical, day-to-day project management support of health IT operations and technical infrastructure, as well as drive product adoption and business growth in the market. The Customer Success Executive will work closely with other Customer Success Executives whose responsibility is to oversee state implementations of the Patient Unified Lookup System for Emergencies (PULSE). In this role, the Customer Success Executive will ensure consistency and efficiency across initiatives within the program and work with internal and external partners to ensure optimal customer success. A critical requirement of this role is the willingness and ability to support PULSE customers during night and weekend hours during disaster response.  The successful applicant will have the opportunity to play a major role in the HIT-enabled transformation of healthcare, where PointClickCare is nationally recognized as a leader for its contribution to innovation, its team of subject matter experts, and experienced engineers.