IT Support Engineer, APAC

Teads is currently seeking an IT Support Engineer for the APAC region to be based in Singapore. This role is pivotal in expanding our local IT presence and positively impacting the entire APAC region while collaborating with our global IT team.

Our IT team is dedicated to providing top-notch support to all employees (Teadsters) globally. We equip Teads with the technical resources necessary for thriving and growing. From first-level support to managing and standardising major information systems, our team is integral to the organisation, collaborating closely with all departments. As a core part of our Engineering group, the whole IT team is poised to support our company's global growth.

A positive attitude, enthusiasm, and a strong willingness to learn are key in this role. You will resolve technical issues autonomously while eagerly developing your skills and knowledge.

Good troubleshooting skills and familiarity with common operating systems and applications are essential.

We encourage you to bring energy and dedication to your work, take initiative, and seek opportunities to grow and push your boundaries. We will also highly encourage your passion for improving user support and commitment to moving forward.

Join us in this exciting opportunity to drive IT excellence and support Teads' growth across the APAC region.

What can you expect in this role:

• Work with a dedicated team handling a crucial aspect of our company, facing attractive challenges to prepare for our next growth phase
• Play a vital role in building and growing a key business area (APAC) by supporting our local users during this period
• Engage closely with all departments to facilitate company growth and support the development of our business
• Scale the region and enhance our local IT presence, ensuring robust support for our growing operations

You will report to the Global IT Manager and will be charged to:

• Provide day-to-day technical support to Teadsters across APAC
• Document, track, and monitor users’ problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.)
• Work with the team to create processes and documentation, and commit to global standardisation to help streamline and accelerate support 
• Ensure proper tracking of assets and operations
• Contribute to the operation of IT services with a strong level of stability and availability (Google Worskpace, Zoom, O365, Slack, etc.)
• Work with the team to streamline vendors and tools and maintain good relations with them
• Travel to other Teads locations (up to 10% of the time, mainly in APAC), occasionally at short notice
• Enforce collaboration and shared practices with the rest of the IT team
• Provide support to Teads office in your area of responsibility

About you

• 1 to 3 years’ experience in equivalent role required in a fast-paced and global environment
• Pride in ownership, initiative, and collaboration
• Effective communicator and great team player
• Passion to deliver a world-class customer service experience
• Experience with user support process (ticketing), MDM (Jamf, Intune, etc), Identity Provider Management (Okta), etc.
• Experience in a hybrid environment (Apple and Windows)
• Past experience in supporting Mac devices
• Experience in productivity suites (G-Suite, O365), videoconference (Teams, Zoom, etc.), issue tracking management, etc.
• Knowledge of audiovisual support (for Business Events, Offsites, Live Streaming, etc.)
• Experience of corporate networking and security practices
• Fluency in English
• You put yourself in your user’s shoes and understand their needs

Brownie points:

• Past experience of working in/with remote teams
• Second language beyond English would be appreciated

Why join Teads? 

At Teads, we don’t just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We’re industry leaders in innovation, recognised globally for our strategic partnerships with top-tier publishers and adtech vendors.
• You’ll be part of a collaborative, forward-thinking environment that encourages creative problem-solving and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

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Personal Data Processing Disclaimer

By submitting your application for this role, you expressly consent to Teads collecting, using, storing and processing (“Processing”) through and in Teads’ systems, which includes any third party systems used by Teads for such Processing, all personal data included in or provided by you in relation to your application (“Personal Data”). You further consent to Teads Processing such Personal Data for the purposes of conducting of Teads’ recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within Teads which you might be a good fit for. If you wish to withdraw your consent, please email dpo@teads.com.

Important Disclaimer for Recruitment or Search Firms

Teads does not accept unsolicited resumes sent directly from recruitment or search firms. By submitting a candidate’s unsolicited resume to any Teads representative, the relevant recruitment or search firm’s representative expressly agrees on behalf of such firm that, regardless of whether such firm has an agreement with Teads, Teads shall have full ownership of such resume and will not make payment of any fees or monies to the firm in the event it hires such candidate.