If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We're looking for a talented CRM Technical Specialist to join our Customer Lifecycle and Incentives team and drive the implementation, optimization, and scalability of our CRM systems. You will collaborate closely with cross-functional teams, including data, tech, analytics, marketing, and engineering, to help implement effective and personalized global customer engagement programs.

THE JOURNEY

🚀 Work closely with CRM Marketing Specialists to understand marketing program requirements and translate them into effective, scalable and automated implementations.
🤝 Work together with product, data and engineering teams to guarantee CRM technical solutions support business objectives.
✍️ Write data ETL processes with SQL and Python.
🛠️ Help with integrations within platforms via SFTP, REST API and Webhooks.
📊 Developing and maintaining our CRM automation workflows and integrations that drive team efficiency.
🔍 Identify and resolve CRM performance problems while continuously improving platform functionality.
📄 Keep technical documentation up to date.
💡 Stay up to date with industry trends, standard processes, and new features within marketing automation platforms.

WHAT YOU WILL BRING TO THE RIDE

🎓 Bachelor's degree in Information Technology, Computer Science, Business, Marketing, or a related field.
💼 Minimum 3+ years of full-time experience in a related role, handling large customer datasets, involving customer data integration, segmentation & database management.
🔧 Intermediate/Advanced experience with Python and SQL for data manipulation and extraction
💻 Hands-on experience configuring, customizing, and optimizing data processes for CRM platforms such as Braze, Marketo, Salesforce Marketing Cloud, Sailthru or Iterable
🔗 Experience with Platform Integrations / Middleware and a strong understanding of data structures
🧠 Excellent problem-solving skills and the ability to troubleshoot technical issues related to marketing operations automation
🤝 Ability to transform business needs into system and process requirements. Interested in technical processes and motivated to collaborate closely with engineering teams.
🗣️ Great communication skills and the ability to collaborate effectively with cross-functional teams. Fluency in English is a must.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Discounts on transportation, food, and even kindergarten expenses.
🏊 Discounted gym memberships to keep you energized.
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!