HR GM Solutions, Customer Experience & Success

The HR GM Solutions, Customer Experience & Success (S, CE&S) leads a team of incredible HR Business Partners in support of Commercial Solution Areas (CSA) and CE&S (Customer Experience & Success). This is a fantastic opportunity to provide both direct HR leadership for two global MCAPS businesses at scale (~20,000 combined FTEs), and to deliver indirect leadership – role evolution, change management, skilling, planning, compensation, talent management - across the global STU (Specialist Team Unit) and CSU (Customer Success Unit) teams, while also serving as a member of the Geo-MCAPS HRLT.

These businesses are critical to our Microsoft sales strategy, execution and customer experience success, are front and center for the AI journey – both in landing our innovations with customers and as customer zero for our products (e.g. Services Copilot), and the unique makeup of the organizations require working across the broader Microsoft ecosystem – from Engineering, to Marketing, to Business Development to Finance to deliver success.

The Human Resources General Manager (HR GM) role leads the HR team responsible for the people strategy and practices across SCE&S organization. This role partners across business and HR to bring the full capability of Microsoft to bear in achieving organization excellence, talent strategy, and leadership capability in alignment with the People Plan.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Within HR at Microsoft, our mission is to empower the people who empower the planet. You can help us achieve our mission.