Intern, Client Success & Support (French speaking)

To join our growing team, we’re currently looking for an intern for our amazing Client Success & Support team based in Barcelona. This internship will provide the opportunity for hands-on experience in a professional setting, as well as the chance to learn from and work with experienced professionals.

You will have a full-time internship position at Benevity and receive the best possible training from our teams. You will be expected to be autonomous and to take responsibilities by learning and proposing new solutions and alternatives to the team. You will be part of a motivated group of professionals who are passionate about making a difference in the world. We offer a challenging and motivating role with the possibility of growing your set of skills and developing as a professional.

What you'll do: 

After initial training and onboarding, your main objectives will be to support the Client Success (CS) team in creating an exceptional experience for our users and clients. You will collaborate closely with the Client Success and Client Technical Support teams throughout all stages of the client lifecycle.

No, you won’t be doing coffee runs or making photocopies. You’ll be working on meaningful initiatives, just like the rest of us - driven by clear objectives, milestones, and deadlines.

Among other tasks you could be involved in the following activities: 

• Helping define a success plan with clients and setting metrics to ensure a successful partnership
• Assisting companies in launching and expanding their employee engagement programs internally
• Finding creative ways to enhance user engagement on the platform
• Providing product and platform support to admins and end users
• Gathering user feedback to drive service improvements
• Brainstorming new solutions and services with the management team
• Preparing technical reports based on clients' historical performance
• Helping clients identify areas for improvement in their corporate social responsibility efforts
• Supporting in meetings, preparing reports, and discussing steps to further boost engagement with clients
• Coordinating and facilitating events such as field volunteering, fundraising, and collections, serving as the link between clients and nonprofits

What you'll bring:

• You DON’T NEED PREVIOUS WORK EXPERIENCE! 
• Bachelor’s degree in management, administration, marketing, international relations or a related field
• Excellent French and English proficiency, especially written. Any other languages are a plus
• You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with
• You are rigorous and pay great attention to details

Also:

• Provide a Learning Agreement with your university/school/academy
• Based in Barcelona or open to relocate
• Available for a 6 month internship on a full-time basis (35h/40h weekly)

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.