Technical Solution Consultant

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We're looking for an enthusiastic and talented Solution Consultant to join our growing sales team in North America. The Solution Consultant is a SaaS product and technology expert that plays a key role in the overall sales process to build confidence and trust with buyers. The Solution Consultant is highly proficient with the full Benevity Enterprise Impact Platform including Employee Engagement, Community Investment, Reporting and the supporting services.

As the "product and technology expert", the Solution Consultant supports the Sales Team  in preparing for and executing tailored product demonstrations for prospects and clients. This includes participating in all required aspects of the Sales process including discovery, demonstration, solution design, contracting, and transition to implementation. The Solution Consultant will also take the lead on the information security review process, support requests for proposal, support follow up requests through the selling process, contribute to the creation of a statement of work and support the growth of existing clients. Examples of standard meetings that the Solution Consultant will participate in with prospects and clients are: product demonstrations, deep dive functional reviews, technology overviews, implementation preparation, proof of concept or solution presentations, proposal follow-up and contracting conversations.

To maintain their expertise in our products and services, the Solution Consultant will be in a constant state of learning and development. It is key to success that Solution Consultants are apprised of all product enhancements, process changes, successful solution deployments and updates to our technology and security infrastructure.

If making an impact matters to you, and working with a company that helps clients to change the world sounds like an exciting adventure, then read on!

What you’ll do:

The TSC’s responsibilities can be grouped into 3 main focus areas covering deal support, deal transition and enablement:

• Deal Support
  • Prepare and deliver targeted product demonstrations designed to address a prospects specific needs
  • Gain buyer acceptance by explaining and demonstrating the fit of the Benevity solution through proof of concept (POC) solutions
  • Expedite the Sales process by clearly articulating technology and business process differentiators through product demonstrations, presentations and ad-hoc conversations
  • Work with prospects and internal technical resources to complete the security evaluation stage of the buying cycle. This includes completing questionnaires, risk assessments and joining meetings with prospects to address questions
  • Gather and articulate important client information through internal channels (Salesforce, Confluence) to build a strong client profile

• Deal Transition
  • Work with Account Executives to understand buyer requirements, document scope within a Statement of Work and support the transition to the Implementation team
  • Bridge the gap between sales and client services to reduce implementation timelines and improve visibility into resource allocation and planning
  • Communicating client requests and requirements to product and technical teams to ensure implementation success
  • Provides initial technical support during the contracting process

• Enablement
  • Maintain and communicate the latest product features and capabilities to the sales team so we are continuously able to provide the best solutions for prospects and clients alike
  • Maintains professional and technical knowledge though continued education both internally at Benevity and through external resources
  • Contribute to the Marketing and Product team’s effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action
  • Provides continuous enablement back to the Solutions team on client spotlights, product updates and complex solution delivery
  • Completes recurring call reviews and peer feedback

What you’ll bring:

• Background: 3+ years in technical sales support role
• Product Knowledge: Proficient with Benevity Product Suite (Employee Engagement, Community Investment, Employee Groups, Reporting)
• Communication: ability to present clearly and simply in an engaging manner
• Public Speaking: ability to speak to large groups and c-suite in a Sales setting
• Analysis: ability to understand complex concepts and explain them simply
• Business Analysis: understanding the problem that needs to be solved and deciphering multiple solutions
• Technical: has a good understanding of SaaS Technology, cloud architecture, security, privacy and key terms and concepts
• Problem Solving: must be able to think outside the box and propose creative solutions to complex challenges. This involves taking a proactive approach to problem-solving, identifying potential roadblocks and proposing solutions before they become problems
• Organization & Time Management: knows how to use tools to organize workload and has the ability to self manage time, prioritize and complete tasks on time
• Project Management: is assertive in role to accelerate deal velocity and lead discussions for project completion
• Interpersonal Skills: can build strong relationships and develop rapport with both direct and other internal teams
• Attention to Detail: has a good eye for detail and can present information in a clean and clear way that is acceptable for presentation to clients
• Business Model: has a good understanding of the Benevity business model
• Fund Distribution: understands the fund distribution model, fee's, timing and basics of foundations
• Global: understands our international offering, tax effective countries, flow of funds, user experience, languages, invoicing and basics of technology and privacy
• Tools: Google suite, Asana, Loopio, Salesforce

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.