Services Consultant

WHAT YOU’LL DO:

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security).
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessments of partner needs, explain product features and functionality, and demonstrate how it relates to their business.
• Define product specifications for partner and end-user installations, and provide best practices for system setup to minimize support requests.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementation.
• Help scope implementation and professional services engagements alongside the sales team.
• Collaborate with internal teams, including Tech Support, Partner Success, and Sales, to enhance the partner experience.
• Perform other duties as assigned.

WHAT WE ARE LOOKING FOR:

• A customer-focused individual with a proven track record in managing technology implementations.
• Someone passionate about driving customer success and delivering exceptional consulting services.
• A professional who thrives in a fast-paced environment and embraces challenges with a solution-oriented mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide high-quality consulting services to partners to ensure seamless implementation of Kaseya’s solutions.
• Act as a technical lead for solution implementations, providing expert advice on best practices and configuration.
• Communicate effectively with customers to address their requirements, resolve issues, and achieve successful outcomes.
• Manage implementation timelines and maintain accountability for project delivery.
• Ensure partner satisfaction through consistent follow-ups, training, and proactive communication.

WHAT YOU’LL BRING:

• Experience/Qualifications:

  • 3+ years of experience managing technology implementations utilizing software tools.
  • 1+ years of MSP experience (preferred).
  • Familiarity with CRM, ERP, PSA, and RMM software and markets.
  • Good knowledge of Windows Operating Systems, Active Directory, and Microsoft Windows Server.
  • Proficiency in patch management best practices, routing, switching, firewall/edge technologies, and virtualization solutions (e.g., VMware, Hypervisor).

• Non-Technical Skills Requirements:

  • Excellent oral, written communication, and presentation skills (MS PowerPoint, Excel, Project Plans).
  • Strong attention to detail with a data-driven approach to success metrics.
  • Self-motivated and adaptable with the ability to handle competing demands.
  • Proven team player with experience in Salesforce and Power BI reporting (strongly preferred).
  • Solid understanding of security software solutions for MSP and SMB customer personas.
  • Ability to present complex technical material to both technical and non-technical audiences.

• Preferred Skills / Certifications:

  • Bachelor’s degree in computer science or equivalent experience.