Solutions Engineer

Kaseya is looking for an experienced Sales Engineer for our Sydney office to support the Sales Team. The position includes designing and delivering presentations highlighting the Kaseya suite of products. This mainly pre-sales opportunity will use your skills as a product sales expert and turn this expertise into new business for Kaseya, and with our clients being APAC wide the majority of your communication will be through Zoom, Teams and Kaseya Technology. There will be opportunity for travel within ANZ to industry and company events, as well as client meetings. The Position will be focused on Autotask PSA, and applicants would benefit from prior PSA or RMM experience within industry.

Job Description

• Design, prepare and deliver technical presentations to address client business challenges and requirements to achieve a Tech Win.
• Excel at delivering presentations over the phone and in person as well as on webinars.
• Partner with Sales Executives to educate prospective customers and partners about the benefits of Kaseya products and the IT Complete Platform - this includes presentations, technical evaluations, technical objection handling, proposals, and the resultant follow up on all customer related issues. 
• Drive sales and create revenue generating opportunities by demonstrating ownership of the pre-sales technical process. This can include promoting Kaseya’s technology to prospective customers and driving new products and services to our customers.
• Administer and collect all technical inputs for product Proof of Concepts (POC) and prepare presentations on completion of the POC to validate the solutions effectiveness.
• Engage in and oversee the development of customer proposals, including technical responses to RFI and RFP documents, ensuring all expertise, information and recommendations are concisely defined and clearly articulated.
• Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field.

The Ideal Candidate has:  

• A background in technology or business applications related to asset management, billing & invoicing, remote monitoring and access, automation tools, and CRM systems.
• At least 2 years of proven experience demonstrating products and articulating the value of solutions.
• Experience with PSA ticketing tools is highly regarded, as well as familiarity with CRM platforms, invoicing systems, time and material billing, asset management, and business management suites.
• Knowledge of the MSP landscape, including business models, break-fix services, and managed services operations.
• Experience in Windows management processes, preferably as a System Administrator.
• A passion for learning new technologies, solving problems, and exploring opportunities to expand into other products.
• Strong communication skills, with the confidence to engage customers over the phone in an outgoing, enthusiastic, and positive manner.
• Ability to lead customer engagements with clear agendas and maintain control of discussions.
• A patient and collaborative approach, even under pressure, while also being capable of working independently.
• Business or sales acumen is a plus.
• Proficiency in the Windows Operating System, along with an understanding of key features of macOS and Linux.
• Solid understanding of networking concepts, including LAN, WAN, DNS, VPNs, and SASE.
• General knowledge of network and SaaS solutions such as Backup, Disaster Recovery, Microsoft 365, Antivirus, Endpoint Detection & Response (EDR), and Patching.