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Fivetran

Customer Success Manager

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Sydney, New South Wales, Australia, APAC

6h ago
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Job Description

Hybrid

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.


About the Role

We’re looking for a proactive and results-driven Customer Success Manager (CSM) to join our dynamic team. Your mission: to retain, expand, and delight our customers. You will play a pivotal role in driving customer success by maximising product adoption, fostering strong relationships, and ensuring outstanding customer satisfaction across your accounts.

This is a full-time position based out of our Sydney office

Technologies You’ll Use:

  • Salesforce
  • Catalyst
  • Looker
  • Chorus
  • Clari
  • Slack

 What You’ll Do

  • Manage a portfolio of around 50 accounts, owning net retention of your book of business through customer retention and expansion
  • Conduct strategic calls to identify and explore new use cases within key accounts, address churn risks and ensure we are meeting customers goals
  • Manage the onboarding process for new key accounts, ensuring a smooth transition from prospect to customer and strong initial engagement
  • Maintain an in-depth understanding of Fivetran’s products to provide roadmap updates and deliver tailored recommendations aligned with customers’ business objectives.
  • Serve as the voice of the customer by providing feedback to internal teams on how Fivetran can better serve its customers.
  • Work cross functionally with support, solution architects, sales engineers, product and other stakeholders to enhance the customer experience. 

Skills We’re Looking For

  • Proven track record in a SaaS quota- carrying sales or customer success role (experience with analytics/ data tools is a plus)
  • Strong customer centric approach: building relationships, understanding needs and delivering value
  • Consistent history of meeting or exceeding goals and objectives
  • Self starter with the ability to pickup technical skills and product knowledge quickly
  • Adoption specialist who is able to quickly ramp customer usage
  • Excellent Project Management skills: prioritising and managing multiple tasks efficiently
  • Collaborative mindset with the ability to provide constructive feedback

#LI-HYBRID

#LI-LA1

 

Perks and Benefits

  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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