Join an exciting team with a great mission. We want Amazon to not only be the most customer centric company where our customers can find, discover and buy anything online, but with your help, Amazon will also become the most employee centric company in the world. To get there, we need exceptionally talented, bright, and driven people. This is your chance to make history!
The ER Manager is a key role within the EU EXR (Employee Experience and Relations) Field organization, reporting within the Country EXR organization. The ER Manager role requires an individual who has significant employee and labour relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills.
The role involves helping to develop and implement strategies to address country labour relations challenges for on the road operational business lines and providing labour relations support by collaborating with operational teams to advance company objectives. The role acts as strategic partner for Operations, Delivery Service Partner Management team, and other key internal/external stakeholders.
The primary focus is to drive EXR operational excellence, goals, strategy, while addressing the ER needs within a specific country geography. Leading through complex labour issues and crisis situations with sound judgment and effective communication is key to this role.
The base location within Italy is flexible, with Rome or Naples offered as a suggested base.
Key job responsibilities
Labour Relations Strategy
- Strategy Development: Support the Head of Country to create and implement the EXR strategy.
- Country Execution: deliver business line-specific goals and key initiatives, adhering to the approved EXR priorities and standards.
- Risk Mitigation: Utilise expertise in employee and labour relations to identify potential issues, predict risks, and develop effective strategies to mitigate them.
- Own Your ER Environment: Monitor your internal EXR environment through standard tools and mechanisms, as well as your external operating context (including new regulations and peer practices).
- Stakeholder Collaboration: Build and maintain influential relationships with Operations, as well as other critical stakeholders, to gather information, feedback, support.
- Project Management: Independently manage projects and initiatives aimed at achieving country-level and business line level results.
Operational Excellence
- Analytical Skills: Use data and anecdotes to develop recommendations and measure strategy success.
- Compliance: ensure full compliance of EXR decisions and activities. Flag risks and recommend alternative solutions to maximize compliance.
- Deliver Innovation: Develop and deliver solutions that challenge current practices and industry status quo.
- Fostering the Culture: Assess engagement mechanisms and signals that maintain positive workplace environments.
- Site Visits: Routinely visit Amazon operation sites and develop proactive and reactive strategies to mitigate ER risk.
- Writing Skills: Generate and contribute to EXR reporting activities.
Leadership Capabilities
- Strategic Vision and Hands-on Execution: Support the development of country strategies with the Head of Country while effectively managing day-to-day EXR operations.
- Business Acumen: Translate business needs into EXR plans and participate in strategic planning meetings.
- Collaboration and Partnership: Build collaborative relationships with Operations leaders, as well as Legal, Finance, Public Relations, and Public Policy departments, to advance the company's mission and objectives.
- Problem-Solving and Innovation: Partner with stakeholder teams to diagnose problems, influence solutions, and drive innovative EXR programs that meet organizational goals.
- Effective Communication: Communicate EXR-related matters clearly and effectively to business leaders and country stakeholders, ensuring alignment and understanding across all levels of the organization.
- Crisis Management: Balance proactive projects with crisis-response, demonstrating sound judgment and the ability to handle critical employee relations issues under time constraints.
The position reports to the Head of Employee and Experience Relations Italy, within the EU Employee Experience and Relations Team at Amazon. This is a full-time position that will require up to 50% of travel throughout Italy and beyond on occasion, sometimes with little or no notice.
- Experience in employee relations, labour relations, or labour/employment Italian law
- Masterβs Degree in Human Resources, Employment Law, Labour Relations or MBA.
- Fluent in both spoken and written Italian and English (CEFR, C2) in Italian and English (written and spoken)
- Experience in distribution, logistics and/or transportation industries
- Excellent analytical skills, flexibility and organizational skills.
- Demonstrated ability to successfully navigate complex, international organizational structures.
- Strong interpersonal and persuasion skills
- Fast comprehension and high judgment
- Experience working with third-party contractor workforces
- Ability to work in fast-paced, ambiguous environments
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