Marketing Manager, Ring Customer Experience & Engagement Team

The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive domestic and international customer communications.

In this role, you will provide guidance and subject matter expertise to partners on how best to communicate with customers. This role will create and manage data driven initiatives with a voice of customer focus to help achieve Ring's business goals and achieve its mission of keeping neighborhoods safer.

You will be responsible for understanding a variety of markets and products offered so you can recommend the best channel (email, push, in-app message, & SMS) to reach customers at the right moment in their journey.

If you enjoy working in a fast-paced environment with good people, developing data driven strategies, and get excited about driving impactful customer communications, Ring has an opportunity for you.

Key job responsibilities
-Manage audience-specific messaging and communications strategies.
-Problem-solve proactively to ensure smooth and efficient delivery of CxE deliverables.
-Influence across teams, roadmaps, priorities and decisions.
-Track and document project workflow to ensure on-time delivery that aligns with business goals.
-Measure and evaluate how initiatives impact customer experience (e.g., revenue, product/feature adoption, customer journeys, message clarity) and business outcomes
-Comfortable interacting with all levels of Ring leadership

A day in the life
The most exciting part of this role is that each day at Ring offers a new opportunity to meaningfully impact Ring's customers. One day, this role may interact with partners in the UK or Canada to determine the best approach for a new marketing campaign or product introduction. A day later, you might be presenting to marketing, e-comm, product, and CxE leadership on the results of the campaign you just completed.



About the team
The CxE team is a blend of marketing, product, creative, and analytic minded customer focused teammates. Our mission is to engage customers at the right moment and in the correct channel to provide an engaging and meaningful customer experience. Whether recommending a new product or helping to keep current products online and working correctly, the CxE team is communicating with Ring's customers every day.- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience managing and measuring marketing performance in various channels- Experience presenting ideas to various levels of an organization to gain support for initiatives
- Knowledge of HTML, SQL, Email QA, and Jira
- Experience developing campaigns with a voice of customer (voc) narrative and lens.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,200/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.