At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Associate in Cebu, Philippines.
Amazon's IT Services (ITS) supports technical incidents and service requests for Amazon Corporate and subsidiary employees worldwide. The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will have the ability to maintain high levels of productivity along with high quality support, meeting or exceeding customer expectations.
ITS values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate in support of our customers.
Please take note that this role follows a rotational shift schedule and reports onsite 5x a week.
Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Assist managing IT asset inventories, tracking usage and conducting audits
- Perform routine maintenance on IT equipment, including cleaning and replacing consumable components
- Help train and onboard new team members and Amazonians
- Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills
- Travel between buildings in the local area as required
A day in the life
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued.
Inclusive Team Culture: At Amazon, we embrace curiosity and inclusion through employee-led affinity groups and events like CORE and AmazeCon, celebrating our differences and fostering continuous learning.
Mentorship and Career Growth: We aim to be Earth’s Best Employer by supporting your growth through mentorship, knowledge-sharing, and resources that help you advance both personally and professionally.- Bachelor’s Degree holder
- At least 1 year of experience with technical experience in a corporate environment supporting Windows, Mac and/or Linux
- At least 1 year of experience with troubleshooting skills in a multi-user high availability environment
- At least 1 year of experience with PC hardware troubleshooting, repair, deployment, and liquidation
- At least 1 year of computer networking experience
- Ability to identify and proactively resolve or escalate issues
- Excellent customer facing skills
- Willingness to learn and apply new procedures and technology- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
