The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.
The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement experience that can be deployed to shifting priorities and dynamic emerging situations, requiring local context, language, policy, community or functional expertise.
The successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review content reported for potential abuse, resolve user account issues, improve the overall support experience for the Sub Saharan Africa region (French and Arabic) and the AMET (Africa, Middle East & Turkey) region, as well as solve enforcement issues across a wide range of Meta markets.
The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them.
