Senior Associate, Ocean Operations

About Wayfair

Wayfair is a platform focused on the $800B+ home goods market. We bring together suppliers and customers by leveraging our technology and services to create market-leading experiences for both. 

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs. A key component of our logistics and supply chain footprint are our CastleGate Forwarding services. We are scaling a global digital freight forwarding business and developing a differentiated experience for importers, who want to be part of a supply chain for the e-commerce age. 

Position Description 

The Origin Ops team operates within CGF Asia Operations and is responsible for overseeing freight flow activities managed through our Origin agent network(across China and Southeast Asia), Origin processes, documentation management, capacity and carrier management.

The role primarily involves providing essential support for the day-to-day cargo flow planning and operations, overseeing Origin agents, monitoring supplier and shipper performance, as well as conducting thorough analysis. The goal is to ensure the accurate and timely handling of all orders. Concurrently, the role will investigate root causes of any issues through data analysis, aiming to mitigate exceptions and discrepancies effectively.

Job Description:

• Root cause operational challenges to eliminate concerns and drive efficiency across the organization
• Take lead in the daily capacity management and allocation planning to drive the space utilization and cost efficiency.
• Provide assistance in data and reporting tasks in the scope of ocean capacity management and operations
• Work with ocean carriers on handling operational exceptions
• Proactively align with internal and external stakeholders on overall ocean operational performance and adherence 
• Work cross-functionally with stakeholders (including sales&services teams and external vendors) on designing and implementing various programs related to ocean freight
• Practice continuous process improvement and innovation in creating scale 

Key Qualities/Skills required:

• Structural and clear in communications - able to illustrate the issues/opportunities/challenges in the complex ocean operations in a clear way
• Presentable - able to work with external partners (ocean carriers) on behalf of CGF in building partnerships and handling exceptions
• Data-driven decision making - able to make sound decisions with the support of data, and able to justify the decision with data in the ocean operations full of ambiguity

Preferred or plus

• Background in supply chain-related majors or prior experience in order management and international logistics.
• Familiarity with Google BigQuery.
• Experience in working with global teams and external partners.