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Coalfire

Account Director, Global Technology | Remote US

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Remote

1w ago
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Job Description

Remote $114,000 - $198,000
About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.
 
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

An Account Director (AD) manages a single, or small set of assigned Coalfire accounts, providing our portfolio of cybersecurity services to meet customer needs. The AD is accountable for developing and executing an account plan to achieving account level bookings, revenue, and gross profit targets. The AD is also responsible for achieving high customer satisfaction through delivering positive customer experience and building/maintaining relationships within the assigned accounts.
 
This role will use a deep understanding of the customer’s business and matching the full suite of Coalfire services/ offerings to meet our customers cybersecurity and compliance challenges through a holistic and programmatic approach. The individual will have a strong acumen for building and retaining relationships and understanding the full scope of services and products offered at Coalfire and develop trusted client relationships to achieve or exceed our customers business objectives.
 
The AD will be responsible for customer retention and satisfaction which will be achieved by meeting and exceed client expectations. This role will lead cross-functional delivery, sales, and back-office teams to meeting accounts goals. This role will also have an increased focus on overall strategic growth within the customer through protect/grow current revenue (renewals and upsell management), sales expansion strategy, understanding business metrics, cross-functional collaboration, and exceptional delivery.
 
To effectively manage customers in a “One Coalfire experience”, they will lead a cross functional team of project managers, delivery, sales, and back-office team members to effectively manage sales cycles, project timelines, and deliverables driving to high customer satisfaction and advocacy.
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