Business Management

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

The Americas Business Management primary role is to assist the MWC Americas Leader with critical planning and operational activities essential to the business. The Business Manager will support the leader by leveraging knowledge of operational structures and strategy to ensure business activities are aligned with the leader’s objectives and may handle responsibilities related to budgeting, operational and organizational health as well as executing the rhythm of business. The role requires collaboration with senior leaders and internal/external partners to develop plans, articulate potential benefits, and ensure alignment across groups.

Our Customer Support Business Unit, CSS Modern Solutions & Support (MSS), is dedicated to elevating Microsoft''s customer support experience throughout the lifecycle of support. We play a pivotal role in helping customers unlock the full potential of their technology, guiding them from initial decisions and purchases to onboarding, use, self-help, assisted support, and growth and retention. Through our global reach, we provide both proactive and reactive support for a wide range of Microsoft products and solutions, including M365, Xbox, devices, advertising, partner programs and commercial programs. By doing so, we empower our customers to achieve their goals and maximize the value of their Microsoft products and solutions. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.