Regional Facilities Coordinator

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role 

The Regional Facilities Coordinator will be responsible for delivering high-impact customer experience initiatives for thousands of members. You'll provide exceptional support to the organization through work order coordination, database management and communication with stakeholders. You'll coordinate the execution of daily tasks and general upkeep of Industrious facilities. This role provides support for projects outside of business as usual through incredible organization and execution skills. We're looking for someone who is flexible and a team player who thrives in an ever-changing environment. This person is passionate about building the foundational work that leads to healthy and scalable organizational growth. Success will mean enabling our whole team to have the tools they need to hit the ground running which will lead to providing a happier, productive, and connected workplace for thousands of members.

Responsibilities:

• Manage the entire lifecycle of daily repair and maintenance requests through ticketing system, including proposal approval, dispatch, execution and invoicing.

• Effectively communicate work orders to technicians and assist in resolving problems.

• Effectively communicate with internal stakeholders, including Unit Operations. 

• Provide reports on work orders and check status with appropriate vendors.

• Respond quickly to emergencies and have a proactive approach to work orders.

• Ensure accuracy on admin work submitted by vendors.

• Train and coach others on process and procedures.

• Support team and individual facilities initiatives by providing key insights from the day-to-day issues in their purview.

• Effectively communicate and/or escalate issues as needed to the manager.

• Maintain files on tracking tools, checklists, SOPs and department files.

• Support the onboarding of new locations.

• Support and set up location general preventative maintenance programs.

• Ensure file management is in accordance with department standards.

• Other duties may be assigned.

What You’ll Need to Be Successful:

• 2 - 5 Years of work experience in facilities and business operations

• Foundational understanding of or exposure to facilities

• Reliable self-starter who has the ability to work independently

• Exceptional organizational and multitasking skills

• Ability to connect well with people; warm and approachable

• Enjoys continuous change and improvement

• Experience in Google Drive/Dropbox file management

• Experience in Google Sheets/Excel to promote data integrity

Compensation and Benefits

The annual compensation for this role includes a base salary range of $75,000 - $80,000 plus a 10% annual performance bonus potential and other great company benefits!