Sr. Product Operations Associate

Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:

The Sr. Product Operations Associate on the central operations team at Bird enables the success of our operations team through the training, usage and development of products, data & other tooling. This role will work closely with both local market operations and product teams to support the roll-out of new products and tools, leverage data and operator feedback to drive product adoption and enhancements, and troubleshoot issues that may arise. This role exists to ensure proper product use and drive product adoption and improvements to increase Bird’s profitability.

Key Responsibilities:

• Act as PMO for new marketplace and operator products and enhancements. Partner with the technology team for product development, experiment setup, documentation and process improvement.
• Collaborate with market operations by providing data insights and actionable plans to improve product adoption and process adherence at the local level.
• Support operators by providing Tier 1 support for troubleshooting issues and general problem solving within SLAs.
• Solicit product feedback from the operations team and work with operations leadership and the product team on roadmap prioritization.
• Create and execute testing plans and lead implementation of new products and tools for all operators (both internal and external).
• Create and lead training for operators to support new products.
• Lead outage response to drive for resolution, remediation and post-mortem analysis

Must haves: 

• Bachelor's degree from a competitive university in quantitative/technical field
• 3-5+ years of experience leveraging data to facilitate business decisions, managing cross-functional projects and collaborating ; experience at a high growth startup is a plus.
• Strong quantitative capabilities
• Excellent oral and written communication skills addressing all levels of the organization
• Strong organization and project management skills
• High attention to detail and foresight for potential challenges
• Demonstrated ability to improve and simplify complex processesExperience championing the needs of end-users with empathy
• Comfort navigating ambiguity and lack of resources to deliver results with limited direction
• Intermediate SQL and spreadsheet (Sheets or Excel) proficiency; experience developing dashboards in Tableau or similar data visualization tools is a strong plus

Project Management certification is preferred.

#LI - Remote