Operations Manager - Vernon

Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:

We’re looking for a strategic and dynamic Market Manager to oversee and lead our operations in Vernon. As the Market Manager, you’ll have full ownership of the market’s P&L, lead a high-performing team, and collaborate with our regional leadership to drive growth and operational excellence. This is an exciting opportunity to make a significant impact in the fast-evolving world of micromobility. If you’re a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.

What you'll do: 

As the Market Manager for Vernon, you will play a pivotal role in shaping Bird’s success in the city. Here’s what you can expect to be responsible for:

• • Own the Market: Manage the full operational lifecycle for the market—ensuring everything from ridership to supply chain performance is optimized.
  • Strategic Growth: Leverage data-driven insights to continuously grow market share, improve operational efficiencies, and introduce local campaigns and initiatives.
  • Team Leadership: Build and lead a motivated, high-performing team. You'll provide training, mentorship, and day-to-day oversight of both full-time and hourly staff, ensuring a culture of excellence and accountability.
  • Stakeholder Management: Be the key point of contact for city officials, external vendors, and third-party stakeholders. Cultivate and maintain strong relationships to ensure smooth operations and community support.
  • Problem-Solving & Process Improvement: Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.
  • Financial Stewardship: Keep a sharp eye on profitability, controlling costs, and maintaining positive margins while driving top-line growth.
  • Collaboration Across Teams: Work cross-functionally with internal teams—operations, marketing, and leadership—to drive the success of local initiatives and to ensure alignment with broader organizational goals.

What we're looking for: 

We’re looking for someone who is driven, detail-oriented, and ready to roll up their sleeves. You should have the following experience and skills:

• • 3+ years of relevant experience in operations, including 1+ year of team management.
  • A proven track record of managing P&L and achieving business outcomes in an operational or leadership role.
  • A strategic mindset with the ability to balance long-term planning and day-to-day execution.
  • Data-driven with strong problem-solving and process improvement skills. You should be comfortable analyzing operational metrics and using them to drive business decisions.
  • Excellent communication skills with the ability to engage with senior leaders, team members, and external partners.
  • Experience in stakeholder management, including working with city officials, vendors, and third-party partners.
  • Strong Excel and data management skills—experience with operational reporting and optimization tools is a plus.
  • A proactive, self-starter mentality with the ability to take initiative and work independently.
  • Ability to adapt and innovate in a fast-moving environment, with a passion for continuous learning.

Why Bird?

At Bird, we don’t just want to change how people get around—we want to change the way people think about urban transportation. As a member of our team, you’ll have the opportunity to shape the future of micromobility and play a key role in an exciting, growing industry.

• Career Growth: There’s no limit to how far you can go. As Bird expands, so do the opportunities for professional development and career advancement.
• Collaborative Culture: Work in an open, fast-paced environment where your ideas are heard, your contributions are valued, and you’ll collaborate with passionate, talented people.
• Impact: Your work will directly contribute to building sustainable, efficient, and affordable transportation solutions that benefit people and the planet.
• Inclusivity: We value diverse perspectives and are committed to building a team where everyone can bring their authentic selves to work.

Are You Ready to Make an Impact?
If you’re looking to be part of a team that’s shaping the future of transportation and thrive in an environment that challenges you to grow and succeed, then Bird is the place for you.

Job Details:

• Location: Vernon, BC (In-person required)
• Job Type: Full-time, Seasonal (Contract length: 8 months)
• Education: Secondary School (required)
• Experience:
• Management: 1+ year (required)
• Operations: 2+ years (required)
• License/Certification: Driver’s License (required)

Bird is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to soar with Bird? Let’s chat!

Job Types: Full-time, Seasonal
Contract length: 8 months

Pay: $50,000.00-$60,000.00 per year CAD