Live Solutions Consultant

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience in a technical project management or a customer-facing role.
  
• Experience with Encoders, Cameras, Audio Codecs, Production Support, Streaming Video.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• 2 years of experience in a customer-facing role.
  
• Experience planning, designing and deploying streaming production workflows, interfacing with strategic partners, advertisers, or clients, project managing strategic initiatives, and managing the technical aspects of a partner's live production workflow and integrations - from ideation to post-production.
• Knowledge of standard industry live production, including gear, processes, and practices.
• Knowledge of YouTube Live Product.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Live Solutions Consultant, you will be a critical point of contact for live event escalation, providing comprehensive support for high-profile events. This includes proactive testing and issue identification, addressing technical questions, and contributing to strategic production planning. You will collaborate with Partner facing teams and engineering teams, translating client needs into product solutions and creating feature requests based on new products, use cases, and competitive analysis. Your responsibilities also encompass delivering product training to both internal and external stakeholders, partnering with Product and Event Managers to monitor project progress, ensure successful broadcast delivery and help troubleshoot any technical issues that may arise.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

• Take a proactive approach to testing and identifying issues, address technical questions, and contribute to strategic production planning.
• Deliver product training to both internal and external stakeholders, partner with Product and Event Managers to monitor project progress, ensure successful broadcast delivery, and help troubleshoot any technical issues that may arise.