Program Manager, Advertiser Support

Advertiser & Enterprise Support Operations mission is to optimize the Advertiser & Enterprise end-to-end support experiences through monitoring program performance, driving continuous improvement and implementing support plans. We are responsible for the overall health and performance of our advertisers service delivery to ensure that our customers have a seamless experience on our platform. This team fosters growth of communities, businesses, and advertisers on Meta by ensuring we address their pain points. We embrace innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Meta to drive our business forward by representing our advertisers to improve their experience, enhancing customer support operations, combining quantitative with qualitative signals to influence product roadmaps, focusing on data management and scaling measurement outcomes. The Advertiser Support team is seeking a program manager who will be responsible for managing complex issues around Meta’s product, policies and procedures. This position will focus on understanding the biggest opportunities for our advertisers' enquiries, prioritizing and influencing our internal stakeholder to drive operational success metrics. The team is at the forefront of managing support for all Meta’s advertisers ranging from our smallest and biggest advertisers. This is an exciting opportunity to help drive impact and strengthen user trust across the Meta family of apps. We are seeking team-oriented problem solvers who can build relationships and thrive in ambiguity. You work well in high-pressure situations, quickly implement solutions, and activate partners and subject matter experts as needed. You communicate clearly to various stakeholders, and provide key updates and findings as high-priority escalations unfold and provide root cause analysis and influence upstream/downstream fixes.