Head of Professional Services

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

The Head of Professional Services will lead and scale an efficient, and customer-centric PS organization that drives advisory and implementation services to accelerate product adoption and retention. This role will own P&L, pricing strategy, and financial performance, ensuring operational efficiency and global scalability.

The ideal candidate has deep experience in SaaS Professional Services, financial management, and global service delivery, with a strong ability to balance customer value, cost structure, and revenue growth.

Key Responsibilities

Customer & Business Value

• Lead a high-performing PS team delivering implementation and advisory services that drive rapid Time to Value and customer outcomes.
• Partner with Sales, CS, and Product to develop service offerings that enhance adoption, expansion, and retention.
• Oversee strategic investment areas while ensuring financial accountability.
• Represent the voice of the customer to influence product development and service improvements.

Financial & Operational Performance

• Own PS P&L, targeting a break-even margin (+/-5%) while funding strategic investments.
• Optimize cost structure and pricing strategy to align with defined margin targets while maintaining customer value.
• Effectively manage resource allocation across onshore and offshore teams to support financial and operational objectives.
• Implement operational improvements to enhance efficiency, automation, and service scalability.

Sales Alignment & Pricing Strategy

• Define PS pricing, packaging, and discounting strategies to improve profitability and competitiveness.
• Partner with Sales and Partners to develop structured service offerings that drive deal value.
• Establish clear scoping and contracting processes to streamline quoting and execution.
• Support sales motions by articulating the value of Professional Services in achieving business outcomes.

Leadership & Team Development

• Recruit, develop, and retain top talent across the Professional Services team.
• Foster a culture of accountability, efficiency, and continuous learning.
• Strategically expand offshore teams while maintaining service quality and expertise.

Data-Driven Decision Making

• Establish key performance indicators (KPIs) for metrics such as  utilization, margin, effective rate, and customer satisfaction.
• Use data insights to optimize service offerings, pricing, and operational efficiency.
• Partner with Finance & Operations to refine forecasting, reporting, and profitability metrics.

Skills & Qualifications

• 10+ years in Professional Services, SaaS implementations, or consulting, with 5+ years leading teams.
• Proven P&L ownership, with experience in utilization, pricing, and cost-to-serve management.
• Strong expertise in recurring revenue models, adoption strategies, and customer retention.
• Strong strategic thinking, leadership, and cross-functional collaboration skills.
• Excellent communication skills, with the ability to influence executives and drive business change.
• And yes—a great sense of humor is a plus!

Bonus/Preferred Experience (Nice to Have, but Not Required)

• Understanding of Integration Platform as a Service (iPaaS) and its role in digital transformation.
• Knowledge of API integrations, middleware, and enterprise system connectivity (ERP, CRM, eCommerce).

Education & Additional Information

• Bachelor’s degree required; MBA preferred.
• Experience implementing SaaS technology products in complex enterprise environments.
• Ability to travel based on business needs.

Celigo reasonably expects to pay a base salary between $225,000 and $250,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI..
• Remote-first culture
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.

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