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Paytm

National Collection Manager - Tele Collections

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Delhi-NCR

13h ago
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Job Description


About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.  

About the role: Lead the collections target and control collection flow for specified areas. Handle a large team of tele collection officers, their productivity and performance. Follow the legal guidelines for collection agencies & in-house collections. 

Expectations/ Requirements:

To achieve collection targets assigned to the territory by meeting collection targets for the states or region assigned.
Meeting the Target on Cost of Collections.
Ensuring legal guidelines are complied for the entire tele collection structure in letter and spirit.
Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
Ensure adherence to the Code of Conduct.
Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is  incurred due to such activities.
Keeping the write off percent within risk pricing.
Control portfolio in terms of bucket flows. Handle customer issues escalations.
Feedback on credit policy based on market conditions.
Approve waivers on PI as per delegation matrix.
Ensuring documented feedback and action taken on all cases in soft buckets.
Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.
Manage and put support mechanisms for legal / police issues.
Ensuring audit queries are complied with, ensuring corrective and preventive action.
Manage productivity by fixing productivity parameters for  Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of tele Collection officers.
Recruitment of tele collection officers / area managers. 
Constant evaluation of tele collection officers/area managers

Superpowers/ Skills that will help you succeed in this role: 
1. People Management Skills
2. More than 15 years of relevant experience in Tele Collections role
3. Demonstrated Success and achievement orientation
4. Excellent Communication Skills
5. Negotiations skills - strong bias for driving results in a High performance environment
6. Strong Relationship and Leadership skills
7. Demonstrated ability to lead from the front.
8. Affirmative in nature, Clarity of thought and perseverance.
9. Exceptionally high motivational levels and needs to be a self starter.

Education: graduate in any specialization

Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology 
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
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