Product Manager, gTech Users and Products, gUP, Feedback

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management.
• 2 years of experience taking technical products from conception to launch and working with engineering on infrastructure design and trade-offs.
• Experience working with consumer-facing products (e.g., consumer products, customer support and next generation technologies).

Preferred qualifications:

• Master’s degree or PhD in a technology or business related field.
• 3 years of experience in preparing and delivering technical presentations to executive leadership with a track record of great collaboration with cross-functional teams on high-velocity projects.
• 2 years of experience working cross-functionally with engineering, UX/UI, business, finance, and other stakeholders.
• Experience turning broad, ambiguous problems into clear, well-structured projects.
• Ability to define metrics, analyze experiments, generate insights, and communicate results to the wider organization.

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

As a Product Manager, you will work in the Feedback ecosystem, a large-scale external and internal facing product with an infrastructure for ingesting, labeling, analyzing and surfacing vast amounts of data all with the main purpose of enabling our product facing teams to best represent the user voice and advocate for their needs. You will focus on getting these products out of Keeping the Lights On (KTLO), aiding in a multi-year transition from customer engineer, landing our product owners needs, and driving the next generation of this suite of user feedback products.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

• Define and advocate the product strategy for feedback and understand user and product needs, set a strategic direction, and ensure it aligns with gUP’s overall goals.
• Analyze every touchpoint across the experience and optimize within that context to drive successful outcomes.
• Generate new ideas, prioritize features, and collaborate with engineering, your product peers, and other partners to deliver a high-quality product.
• Develop strategies to drive usage, engagement, and trustworthy data and insights.
• Work with engineering, operations, product verticals and other teams to ensure feedback success.