Ready to make a significant impact in the world of digital customer engagement? Join us and be a key player in operationalizing our Chat programs. You’ll collaborate with cross-functional teams to shape the RCC customer engagement strategy, enable exciting new features, develop business performance plans and ensure peak event readiness. This dynamic role demands strong enterprise program management experience and a strategic approach to drive business growth and scalability. If you are passionate about creating exceptional customer experiences and thriving in a fast-paced environment, this is the opportunity for you! Responsibilities: Formulate and implement comprehensive strategies to drive the development and enhancement of chat systems, insuring they align with our business goals and delight our customers. Strong problem-solving skills to troubleshoot issues and optimize performance; continuously innovate and stay ahead with the latest IVR technology trends. Influence decisions and facilitate change management through collaboration and leadership Comfortable dealing with ambiguity in an unstructured environment. Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn Demonstrates Apple’s values of inclusion and diversity in daily activities