Senior Technical Program Manager, Customer Service and Innovation, Global Submarine Networks

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program management.
• Experience in customer service, operations or business with process and system improvement.

Preferred qualifications:

• 8 years of experience in managing cross-functional or cross-team projects.
• Experience in vendor operations management or overseeing vendor operations programs.
• Experience in customer-facing role.
• Experience in stakeholder management.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Own development of the Service Innovation and Customer Assurance function within Google Submarine Network Operations.
• Drive innovation across service and lifecycle management.
• Create and guide the onboarding process for new partners into Google's subsea cable network, ensuring a seamless and efficient experience and develop and maintain strong, ongoing relationships with partners, acting as their primary point of contact within Google.
  
• Own a major incident response to customers who have services on our network and manage the stakeholder engagement. Collaborate with internal teams (e.g., Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery.