Strategic Customer Engagement Manager 1

The Strategic Customer Engagement Manager is responsible for developing and managing high-impact customer engagement strategies, with a focus on Customer Advisory board and Executive Sponsorship programs. This role is crucial in fostering strong relationships with key customers and partners, gathering valuable insights, and driving product innovation and retention.  

Key Responsibilities: 

Customer Advisory Board Management 

• Establish and oversee Customer Advisory Board (CAB), including member selection, meeting planning, and execution 
• Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy. Ensure feedback is actioned. 
• Continuously improve impact of Customer Advisory Board. Analyze and report CAB insights to inform product development decisions  

Executive Sponsorship Program 

• Develop and maintain an executive sponsorship program, pairing senior executives with key accounts 
• Ensure executive sponsors understand their role and are equipped to enhance customer relationships 
• Ensure proper reporting and visibility between leadership team, revenue, and product & engineering 

Program Management and Strategy 

• Define program objectives, metrics, and success criteria for CABs and executive sponsorship initiatives  
• Develop and manage budgets for customer engagement activities 
• Continuously improve program effectiveness and measure impact on business goals 
• Ensure proper feedback loops and tracking of customer commits and feature requests, working closely with Product and Engineering

Job Requirements: 

• Bachelor's degree in Computer Science, Software Engineering, Product Management, or related technical field
• 5+ years of experience in Customer Success, Customer Engagement, Product Management, Product Marketing Management or similar roles in a technical environment 
• Strong understanding of B2B customer relationships and enterprise software industry 
• Excellent communication and interpersonal skills, with the ability to interact effectively with executives, c-level and technical stakeholders 
• Proven track record of developing successful customer engagement programs, customer success and/or technical preview initiatives 
• Experience with customer engagement, CRM software, data analysis tools, and project management platforms 

Key Competencies 

• Customer experience skills ensuring a focus on customer outcomes and a delightful customer experience  
• Strategic thinking and ability to align customer insights with business and technical objectives 
• Excellent facilitation and presentation skills for both business and technical audiences 
• Ability to build and maintain relationships with high-profile customers and technical partners 
• Strong analytical skills to derive actionable insights from customer feedback and technical data 
• Proactive problem-solving and conflict resolution abilities in complex technical environments 
• Proficiency in translating technical requirements into customer-friendly language and vice versa 

Salary Range:

• The anticipated base salary range for this position is between $120,000 and $165,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Additionally, you will enjoy some of our local benefits such as: