Senior Software Engineer, Site Reliability Tooling

The Team

Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems.  The SRE team builds tooling and automation to monitor the health of our infrastructure and create a fast, reliable, and productive environment for other engineers and a world-class experience for our customers. SRE defines Upstart’s strategy for technology operations risk mitigation, which includes disaster planning and on-call procedures. We use data-driven approaches to drive our decisions, and provide reports and insights to the business to improve visibility into the system and customer experience.

As a Senior Software Engineer focused on Site Reliability Tooling your work will directly impact the success of the SRE team and all of Upstart. Your expertise will inform the team’s direction, and your work with other SREs and Upstart engineers will make Upstart’s systems as effective as possible for our customers.  SRE at Upstart is ever-changing, and you will be a primary contributor in shaping our future path.

How you’ll make an impact:

• Embody and share SRE principles at Upstart
• Exercise state-of-the-art SRE practices throughout the company.
• Uphold a culture of visibility, ownership, and responsibility around service reliability.
• Implement standards for monitoring microservices, web apps, mobile apps, databases, Kubernetes clusters, and machine learning platforms, in a fast-paced environment.
• Improve incident response practices, both within SRE and throughout the company.
• Automate away toil that make sense to be automated.

What we’re looking for: 

• Minimum requirements:
• Minimum of 6 years combined experience between Software Engineering, Site Reliability, and/or DevOps Engineering including CI/CD, TDD, internal tooling, observability, and other agile development practices.
• Proficiency coding Python, Go, JavaScript/TypeScript 
• Proficiency with Terraform and Infrastructure as Code
• Software engineering background, including CI/CD, TDD, building internal tooling, and other agile development techniques.
• Experience with on-call and incident management environments.
• Experience with observability, monitoring, and reporting tools (e.g., Datadog, Prometheus).
• Experience supporting SaaS software in a microservice-oriented cloud environment.
• Ability to work with multiple teams for enterprise-wide deliverables.

• Preferred qualifications:
  
  • Experience with IaC technologies like CDK or Pulumi.
  • Full Stack development skills 

Time zone requirements: The team operates on continental U.S.  time zones.

Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high-quality time in-person collaborating via regular on-site meetings in San Mateo, CA, Columbus, OH, or Austin, TX. In-person cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices