Senior Product Manager, Onboarding Experience

The Team: 

Upstart’s Onboarding Experience team is dedicated to creating a seamless loan application process that allows customers to quickly and easily complete all steps required to fund their loan. By building exceptional, customer-centric experiences for both Upstart borrowers and internal Operations teams, this team plays a crucial role in making Upstart the premier destination for consumer credit. This team focuses on our flagship product, Personal Loans, and directly impacts our growth in this business by reducing friction for applicants and improving the efficiency of our operations.  

As the Senior Product Manager, Onboarding Experience at Upstart, you will own the strategy and execution for the Onboarding Experience team, focusing on reducing borrower wait time throughout the application process for Upstart’s flagship personal loans product. You’ll collaborate with cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes. You’ll lead our efforts to uplevel both internal Operations tooling and borrower-facing user experiences in order to shorten application times, simplify our processes, and grow the business. 

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Develop and execute strategies to drive faster and more efficient borrower onboarding, focusing on Upstart’s personal loan product.
• Establish and track success metrics to assess the impact of product initiatives, ensuring continuous optimization and improved outcomes.
• Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary
• Collaborate closely with product managers, engineering, analytics, design, operations, risk, and marketing to align goals and streamline processes, ensuring cross-functional coordination and successful delivery of initiatives.
• Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics.
• Deeply understand the customer, ensuring the borrower experience is intuitive, seamless, and meets evolving customer needs.

Minimum Qualifications: 

• 5-10 years experience in a product management role focused on consumer growth or internal tooling, with demonstrated success leading a team to meet specific KPIs (e.g., conversion improvements, efficiency gains, revenue)
• Strong experimentation skills, including hypothesis generation, A / B testing, and results analysis
• Ability to build relationships and effectively collaborate with all levels of the organization, from C-level to individual contributors
• Ability to manage and influence through persuasion, negotiation, and consensus building

Preferred Qualifications:

• Experience building consumer products for technology companies in highly regulated industries (financial services, healthcare, etc.)
• Proven track record of building and scaling multi-product ecosystems or marketplaces in a B2C environment.
• Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior