Senior Product Designer, Mobile

The Team

Upstart aims to displace high cost loans with a non-predatory, fair-priced alternative that meet the needs of high-risk customers with urgent financial difficulties. This group of customers has been under-served by traditional financial institutions and we are building products to help them. The web-based loan product has gotten substantial early traction; now we plan to add a more high-engagement, mobile-focused product to our suite of solutions for this audience.

As a Senior Mobile Product Designer at Upstart, you will design and scale our first mobile app, focusing on creating more financial stability and awareness for our most vulnerable customers. As the founding mobile designer, you’ll enjoy significant autonomy in taking a concept and turning it into reality through design concepting, user research, and prototyping. You will work closely with product and engineering to quickly launch features and iterate to achieve target metrics. Your work will set the foundation and product direction of Upstart’s mobile strategy for years to come.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Work closely with product and engineering partners to define project goals, iterate design concepts, and deliver impactful solutions for Upstart mobile customers
• Develop wireframes, interactive prototypes, and design mockups that communicate design ideas clearly and effectively for a fast moving team of partners and stakeholders
• Passionately advocate for a mobile experience that leads to extreme customer loyalty
• Drive user research that uncovers insights into customer needs, behavior, and pain points in mobile workflows
• Conduct usability tests on new and existing features to evaluate the effectiveness of design solutions 
• Ensure mobile experiences are designed for accessibility and inclusion
• Lead by example, demonstrating a high quality bar and influencing the work of other designers throughout the company 

What we’re looking for: 

• Minimum requirements:
  • 6+ years designing and launching consumer mobile experiences from 0-1
  • Portfolio of visually stunning iOS native mobile experiences
  • Demonstrated expertise leading end-to-end UX process and strategy
  • Ability to think big and lead rapid design ideation cycles
  • Highly skilled with Figma, Usertesting, and similar design/research tools
  • Creative collaboration partner, comfortable giving and taking design feedback
  • Sincere commitment to mission-oriented outcomes
• Preferred qualifications:
  • Experience running design sprints, design thinking sessions, and ideation workshops
  • A range of product design experience, including 2+ years each at an early startup as well as a mature public company
  • Experience building online finance products, and/or knowledge of the consumer finance market
  • Skilled at solving design challenges in complex domains like Finance, Healthcare, Education, or B2B
  • Experience designing a product that relies on machine-learning

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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