Gopuff
Program Manager, Driver Support
🌎
Philadelphia, PA
8h ago
👀 1 views
📥 0 clicked apply
Job Description
Hybrid
The Program Manager, Driver Support will join as a key member of our Delivery Operations team to help build a first-in-class Driver Support program at Gopuff. This role reports to the Senior Manager, Delivery Operations.
Drivers are a crucial piece of Gopuff’s story, bringing our service to life by ensuring fast, reliable deliveries to customers nationwide. On the Delivery Operations team, drivers are our primary customers, and we’re dedicated to creating the infrastructure, processes, and support systems that set them up for success. We take a holistic approach to managing the driver experience—overseeing everything from onboarding and growth to pay structures, incentives, compliance, and ongoing communication—so drivers have the tools and support they need to thrive as an independent contractor.
The Program Manager, Driver Support will oversee and enhance the support experience for our 1099 driver community in the US. This person is in charge of building and maintaining an efficient support infrastructure that ensures drivers receive timely, effective assistance.
This position is ideal for a proactive and strategic thinker who thrives in a fast-paced environment. We’re looking for someone who is not only focused on maintaining processes but is constantly seeking ways to improve and challenge the status quo.
This role involves managing support operations, coordinating with BPO agents across multiple regions, and ensuring compliance with company policies and industry regulations. The ideal candidate will possess strong program management skills, a deep understanding of support systems and KPIs, and the ability to work collaboratively across departments. We are looking for someone who can think big picture but also loves to get in the weeds in their day-to-day. If you’re highly adaptive and excel in an environment where priorities are constantly shifting - we’d love to hear from you.
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